Quick Reference¶

📞 Key Contact Information¶

🏥 Main Clinic Contact Information

📞 Main Phone: 424-212-4087
📠 Fax: 424-212-4088
📧 Email: contact@incintafertility.com
🏢 Address: 21545 Hawthorne Blvd., Pavilion B, Torrance, CA 90503

⏰ Service Hours¶

Regular Hours: Monday to Friday 8:00 AM - 6:00 PM (PST)
Lunch Time: 12:00 PM - 1:00 PM (rotating shifts)
Emergency Contact: Emergency contact service available on weekends and holidays

🔔 Important Updates (Aug 13, 2025)¶

Promo Clarity: Clearly communicate the two current promotional consultation options and their exact prices. Avoid implying a “free consultation.” Refer callers to the pricing section if needed.
Patients ≥42: Explain that the doctor may recommend egg donation due to age-related factors. Final recommendations depend on the physician’s evaluation and the results of the $350 test if the patient opts for it.
Prescription Renewals (New Patients): If a new patient requests prescription renewals (e.g., Clomid) while being managed by another doctor, advise them to consult their current provider. If seeking a second opinion or a new treatment plan with us, schedule one of the promotional consultations.
Doctor’s Schedule & Bookings: Make bookings strictly according to the doctor’s schedule and avoid double-booking on full days. Latest schedule: Download Doctor Schedule (PDF).

🎯 Quick Action Guide¶

📞 Phone Answering Standards¶

Standard Greeting:

"Good morning/afternoon, thank you for calling Incinta Fertility Center, 
this is [Your Name], how may I help you today?"

⚡ Response Time Requirements¶

🔔 Phone Answering: Within 3 rings, no more than 20 seconds
📧 Email Response: Within 4 hours on business days
📅 Appointment Confirmation: Confirmed within 24 hours
🔄 Follow-up Service: Within 48 hours after initial consultation

🗂️ System Shortcuts¶

💻 CRM System Operations¶

Lead Status Categories: - New Lead - Newly assigned leads - Call Contacted - Phone contact made but not scheduled - Mail Contacted - Email contact made but no response - Patient Scheduled - Patient has scheduled appointment - Unreachable - Unable to contact leads

Quick Actions: - 1 Open lead management system - 2 Update contact status - 3 Set next follow-up time - 4 Add detailed notes

💰 Quick Price Reference¶

🏷️ Promotional Packages¶

Package	Price	Includes
$99 Fertility Check	$99	AMH blood test + 15-minute expert consultation
Fertility Consultation	$150	Consultation + nursing coordinator + financial advisor meeting
Female Fertility Assessment	$350	Consultation + AMH + ultrasound + follow-up
Semen Analysis	$150	Complete semen analysis testing

🏥 Main Treatment Packages¶

Treatment	Base Price	Medication
Single IVF Cycle	$13,800-$18,300	$3,000-$6,000
FET Transfer	$4,500	$1,000-$1,500
Egg Freezing	$8,400	$3,000-$6,000
IUI	$1,800	$50-$500

🔄 Common Script Templates¶

📞 Appointment Confirmation¶

Script:

"Great! You're all set for your [$350 new patient consultation package 
with Dr. Lin] on [Tuesday, 10th September @ 10am]. You will receive 
an email confirmation from us containing the necessary forms. 

It will save time the day of the appointment if you are able to 
complete these in advance. You will receive a reminder phone call 
the day before your appointment.

Be sure to add this to your calendar now and we look forward to 
meeting you at Incinta Fertility Center next Tuesday."

📝 Voice Message Template¶

Script:

"Hi Ms. [Name], this is [Your Name] from Incinta Fertility Center. 
I am giving you a quick follow-up since we noticed that you were 
not able to come in for your appointment on [Date]. 

If you would like to reschedule or you have any questions, 
please do not hesitate to contact us at 424-212-4087. Thank you!"

🚨 Emergency Procedures¶

⚠️ Emergency Contact Process¶

1 Assess Urgency - Determine if it's a medical emergency
2 Immediate Transfer - If emergency, immediately transfer to medical staff
3 Detailed Documentation - Record all conversation content and handling steps
4 Follow-up Confirmation - Ensure the issue is properly resolved

🏥 Medical Emergency¶

Immediate Action Items: - Advise patient to go to nearest emergency room immediately - Provide clinic emergency contact number - Notify on-duty doctor or nurse - Document the incident in detail

📊 Daily Checklist¶

✅ Start of Shift¶

Check voicemail system
Review daily appointment schedule
Update lead follow-up status
Check pending email responses
Confirm any special arrangements for the day

✅ End of Shift¶

Complete daily lead follow-up records
Set tomorrow's follow-up reminders
Organize incomplete tasks
Update patient information system
Hand over special cases to next shift

🔍 Quick FAQ Lookup¶

💡 Most Frequently Asked Questions¶

What are the treatment success rates? 👉 View detailed FAQ
Does insurance cover the treatments? 👉 View insurance information
What should I bring for my first visit? 👉 View visit guide
What does the treatment cost include? 👉 View pricing details

💡 Usage Tips

Bookmark this page for quick reference
Print key contact information for your workstation
Regularly update pricing information for accuracy
Master various script templates to improve service efficiency

Page last updated: August 13, 2025

Treatment	Base Price	Medication
Single IVF Cycle	\(13,800-\)18,300	\(3,000-\)6,000
FET Transfer	$4,500	\(1,000-\)1,500
Egg Freezing	$8,400	\(3,000-\)6,000
IUI	$1,800	\(50-\)500